Privacy Policy
Repair Manual respects your privacy and is committed to protecting personal information collected through this website.
This Privacy Policy explains what information we may collect, how we use it, how long it may be retained, when it may be shared, and the choices available to you regarding your personal information.
1. Information We Collect
Depending on how you interact with Repair Manual, we may collect information including:- Your name.
- Email address.
- Billing address.
- Telephone number where provided.
- Order and transaction information.
- Products or manuals purchased.
- Customer support communications.
- Payment-related information supplied to our payment providers.
- IP address and technical device information.
- Browser and operating-system information.
- Website usage and interaction information.
2. Visiting Our Website
You may browse much of our website without directly providing your name or other identifying information. However, when you access the website, our servers and infrastructure providers may automatically record technical information such as:- Your IP address.
- The date and time of access.
- The page or resource requested.
- The referring webpage, where available.
- Your browser type.
- Your operating system or device type.
- Whether a request was successfully completed.
3. Server Logs
Technical server logs may be maintained in order to identify errors, investigate security incidents, prevent misuse, monitor system performance, and maintain the reliability of our website. Where practical, routine server logs are retained only for the period reasonably necessary for these purposes. Certain logs may be retained longer where required for security investigations, fraud prevention, legal compliance, or dispute resolution.4. Orders and Purchases
When you place an order, we may process information required to complete and administer the transaction, including:- Your name and contact information.
- Billing information.
- Your email address.
- Your order number.
- The products or manuals purchased.
- The date and value of the transaction.
- Payment status and transaction references.
- Customer service information associated with the order.
5. Payment Information
Payments may be processed through independent payment service providers. Repair Manual does not normally store complete payment card numbers, card security codes, or other full payment credentials on its website. Payment information may instead be transmitted directly to and processed by the applicable payment provider. Payment providers may independently collect and process information in accordance with their own privacy policies and legal obligations.6. Digital Product Delivery
Where a manual or other product is delivered electronically, we may process your email address, order details, download information, delivery status, and technical information necessary to provide or verify access to the purchased material. We may also retain records showing when a product was delivered, made available, accessed, or downloaded where this is necessary for customer support, fraud prevention, or resolving a transaction dispute.7. Customer Accounts
Where customer registration or account functionality is available, information associated with the account may be processed in order to provide access to orders, downloads, account settings, and customer services. You are responsible for keeping account credentials confidential and should notify us if you believe your account has been accessed without authorization.8. Contact and Customer Support
If you contact Repair Manual by email, contact form, or another available support method, we may process the information you provide in order to respond to your request. This may include your:- Name.
- Email address.
- Order number.
- Product information.
- Message and correspondence history.
- Attachments or screenshots voluntarily supplied by you.
9. Marketing and Email Communications
Where marketing communications or newsletters are offered, we may process your email address and related subscription information for the purpose of sending communications you have requested or otherwise agreed to receive. Where required, we may use a confirmation or double-opt-in process to verify subscription requests. You may unsubscribe from marketing communications at any time by using the unsubscribe method provided in the communication or by contacting us. Transactional communications relating to orders, payments, security, account activity, fulfilment, or customer-support matters are not considered marketing communications and may still be sent when necessary.10. Cookies and Similar Technologies
Repair Manual may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, provide security, understand website usage, and improve site performance. Cookies may include:- Essential cookies required for security, checkout, shopping-cart, login, and website functionality.
- Preference cookies used to remember choices and settings.
- Analytics cookies used to understand how visitors interact with the website, where permitted.
11. Analytics
We may use analytics services to better understand website traffic, performance, visitor behaviour, and the effectiveness of our website. Analytics providers may process information such as IP address, device type, browser information, approximate location, pages visited, referral source, interaction information, and similar technical data. Where required by applicable law, non-essential analytics technologies will be used only after the appropriate consent has been obtained.12. Content Delivery, Hosting and Technical Providers
Repair Manual may use third-party infrastructure and technical service providers to operate and secure the website. These services may include:- Web hosting providers.
- Cloud infrastructure providers.
- Content delivery networks.
- Cloud storage providers.
- Email delivery providers.
- Security and anti-fraud providers.
- Payment processors.
- Analytics providers.
13. Google Services and External Resources
Certain website functionality may involve services supplied by Google or other third-party providers, such as analytics, fonts, mapping, security, or other embedded resources. When an external resource is loaded, technical information such as your IP address, browser information, and the page requesting the resource may be transmitted to the applicable service provider.14. How We Use Personal Information
Personal information may be used where reasonably necessary to:- Process and fulfil orders.
- Deliver purchased manuals and other products.
- Process and verify payments.
- Respond to customer-support requests.
- Administer accounts where available.
- Maintain website security.
- Detect and prevent fraud and abuse.
- Diagnose technical problems.
- Improve website performance and functionality.
- Comply with applicable legal and regulatory obligations.
- Establish, exercise, or defend legal claims.
- Send marketing communications where legally permitted.
15. Legal Bases for Processing
Where applicable data-protection law requires a legal basis for processing, personal information may be processed on one or more of the following grounds:- Processing is necessary to perform a contract or take steps requested before entering into a contract.
- Processing is necessary to comply with a legal obligation.
- Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
- You have provided consent where consent is required.
16. Sharing of Information
We do not sell personal information as part of our ordinary business operations. Information may be shared where reasonably necessary with service providers that support our business, such as payment processors, hosting providers, cloud infrastructure providers, email providers, security services, professional advisers, and other processors acting on our behalf. Information may also be disclosed where required by law, court order, regulatory requirement, fraud investigation, or where reasonably necessary to establish, exercise, or defend legal rights.17. International Data Transfers
Some service providers used by Repair Manual may operate infrastructure or process information in countries other than the country in which you reside. Where applicable data-protection law requires safeguards for international transfers, appropriate legal mechanisms or safeguards will be used where required.18. Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including fulfilment of contractual obligations, customer support, accounting, tax requirements, fraud prevention, security, regulatory compliance, and dispute resolution. Retention periods may differ depending on the type of information and the reason it is processed. When information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of, subject to applicable legal obligations.19. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, destruction, loss, or misuse. However, no internet transmission, website, cloud service, or electronic storage system can be guaranteed to be completely secure.20. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Request restriction of certain processing.
- Object to certain processing.
- Withdraw consent where processing is based on consent.
- Request data portability where applicable.
- Opt out of eligible marketing communications.