Returns and Refund Policy

1. Return Eligibility

If you have not downloaded or accessed the manual, you may submit a return request within 15 days of the date of purchase.

Repair Manual provides approved returns in the form of store credit only. Unless required by applicable law, refunds are not issued back to the original payment method.

Requests submitted more than 14 days after the purchase date are generally not eligible for return or store credit.

2. Damaged or Unreadable PDF Manuals

A downloaded manual may qualify for review where the supplied PDF is materially defective. Examples include:

• The PDF file cannot be opened.
• The PDF file is corrupted or incomplete.
• A substantial portion of the manual contains unreadable text or images that prevent reasonable use of the document.

Minor variations in image quality, formatting, scanning quality, page layout, typography, or the appearance of an older publication do not automatically qualify a manual as defective.

3. Incorrect Manual or Order Issue

If you receive a manual that is different from the product you ordered, or if you experience another fulfilment problem, please contact us within 5 days of receiving your order.

Please provide your order number, the email address used for the order, and a description of the problem so that we can investigate the issue.

4. Store Credit

Approved returns are issued as digital store credit for the eligible value of the returned item.

Once approved, the store credit will normally be sent to the email address associated with the order and may be used toward a future purchase from Repair Manual.

Store credit is not redeemable for cash and cannot normally be returned to the original payment method unless required by applicable law.

5. Return Review Process

After we receive your return request, please allow up to 5 business days for our team to review the request.

We may request additional information, screenshots, file details, or other reasonable evidence necessary to determine whether the manual is defective or whether the request otherwise qualifies under this policy.

Once the review is complete, we will notify you whether the request has been approved or rejected.

6. Non-Eligible Returns

A return or store-credit request may be rejected where:

• The manual has already been downloaded or accessed and is not defective.
• The request is submitted outside the applicable return period.
• The customer purchased the wrong manual, model, publication, or document type.
• The product substantially matches the description provided before purchase.
• The reported issue relates only to expected characteristics of an older or scanned publication.
• The customer provided an incorrect email address or other incorrect order information.
• The request does not otherwise meet the eligibility requirements stated in this policy.

7. Customer Responsibility

Customers are responsible for reviewing the product title, equipment type, model information, manual type, description, and other available product details before placing an order.

If you are unsure whether a manual is suitable for your equipment, please contact us before purchasing.

Repair Manual is not responsible for delivery problems caused by an incorrect email address or other inaccurate information supplied during checkout. We will, however, make reasonable efforts to assist where the order can be verified.

8. Excessive or Abusive Return Activity

Repair Manual reserves the right, to the extent permitted by law, to refuse or limit return requests where there is evidence of fraud, abuse, repeated misuse, an irregular or excessive return history, or attempts to obtain products without payment.

We may also restrict or refuse future service where reasonably necessary to protect the website, our customers, or our business from fraudulent or abusive activity.

9. Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any consumer right, refund right, remedy, or protection that cannot lawfully be excluded under applicable law.

10. How to Request a Return

All return, replacement, and store-credit requests must be submitted by email to:

Repair Manual
7052 Santa Teresa Blvd
San Jose, CA 95139
United States

Email: support@repairmanual.org

Please include:

• Your order number.
• The email address used to place the order.
• The name of the manual or product.
• A clear description of the problem.
• Screenshots or supporting information where relevant.

11. Acceptance of This Policy

By purchasing from Repair Manual, you acknowledge that you have had the opportunity to review this Returns and Refund Policy before completing your order.